*If package or dimensions is oversize / overweight, we may make appropriate adjustments to the delivery charges at any time. In case of any dispute, our determination shall be final.*

We currently only offer delivery to Hong Kong Island, Kowloon, New Territories, Tung Chung, Ma Wan, Discovery Bay, Lantau Island, Cheung Chau, Peng Chau and Outlying Islands. Delivery is not available for Restricted Areas or locations outside of Hong Kong. Further, we do not support delivery via balconies.

No refund of delivery fee if no one is receiving delivery on the appointed date, a second delivery will be arranged upon further appointment. Further delivery fee will be levied under such circumstance.

Special charges will be applied if delivery truck (5.5 tones or above) is not able to enter the main entrance of the delivery address, or if there are no lift in the building of the delivery address or the lift is unable to use or not suitable for delivery; or staircase delivery is required.

Should we be unable to deliver the sold goods, delivery charge could not be refund.

Delivery Areas

We currently only offer delivery to Hong Kong Island, Kowloon, New Territories, Tung Chung, Ma Wan, Discovery Bay, Lantau Island, Cheung Chau, Peng Chau and Outlying Islands. Delivery is not available for Restricted Areas or locations outside of Hong Kong. Further, we do not support delivery via balconies.

Should we be unable to arrange delivery to your location, Arrivehome Hong Kong Limited liability will belimited to refund the payment received only.

Delivery Time

Typically, your purchase order will be delivered within 5 to 9 business days after dispatch, depending on the delivery location. (Due to the number of Covid-19 cases across Hong Kong, shipments may experience potential delays. We apologize for any inconvenience caused and thank you for your understanding in this matter)

Purchase order will be delivered via courier on week days only (except on public holiday).

Online purchase order should be completed for delivery within 30 days from date of purchase. If over the designated period of delivery, your online purchase order will be cancelled and we will contact you by e-mail for the refund arrangement. lf your purchase order could not be completed within 3 months after date of purchase, and if there is no further arrangement could be reached, Arrivehome should reserve the right to handle the purchased item(s) with its own absolute discretion without further notice. Delivery will be cancelled and re-arranged in case of typhoon signal no. 8 or black rainstorm warning.

Change of Delivery

Advance notice of 5 business days is required for any re-schedule of delivery date. Please email info@arrivehome.com.hk in advance for arrangement.

Delivery address cannot be changed on the date of delivery (for example, the management office of the address, neighborhood’s house). Should customer decided to have such address changes, advance notice of 5 business days is required.

Delivery Acceptance

Customer is required to check the product quantity and condition before parcel has been signed. If customer rejects to unpack your purchased items, we reserve the right not to accept any claims on product damage, defects and quantity variance thereafter.

Once your parcel has been signed for you will be responsible for any damage to or loss of your items.